Refund policy
Return & Refund Policy
Last updated: May 2025
14-Day Money-Back Guarantee
We stand behind aercure with a 14-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 14 days of receiving your order and we will issue a full refund — no questions asked.
Returns
You have 14 days after receiving your item to request a return. To be eligible, your item must be unused, in its original condition and packaging, along with proof of purchase.
To start a return, email us at care@aercure.com. Once approved, we will send you the return address and instructions. Items sent back without prior approval will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we cannot be held responsible for items lost in return transit.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at care@aercure.com and we will make it right.
Non-Returnable Items
The following cannot be returned:
- Opened or used aercure pouches
- Sale items or gift cards
Exchanges
Return your item and once accepted, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Bank processing may take additional time.
If more than 15 business days have passed since approval, contact us at care@aercure.com.
Contact
📧 care@aercure.com